In the next few years, 90% of customer queries will be handled by chatbots, saving businesses about
8 bln per year. Turn to pros like Redwerk to capitalize on chatbot development!
Chatbots We Develop Are
Have a global target audience? No big deal. With our chatbot localization services, you’ll be able to connect with your customers across the world. Our bots speak multiple languages.
Roll out your chatbot on the platform your users love most. Our chatbot development services include integrations with messengers, social media, email, mobile and web apps, and internal software.
Chatbots can either make or break your sales funnel. We develop smart bots that remember chat history, upsell products, and promptly hand over to a live agent in case of failure.
We’ll equip your bot with powerful sentiment analysis algorithms and teach it how to derive emotions from human input. Turn your bot into an amicable companion, reflecting user feelings in its language and tone.
We’ve delivered ADA-compliant solutions in the past and factor in accessibility regulations from early development stages. With Redwerk, your chatbot will be assisting every single consumer, regardless of their impairments.
Chatbots handle tons of sensitive customer data. Redwerk employs in-house security experts and penetration testers to ensure compliance with data protection standards and implement security controls from early development.
Chatbot Development Benefits
The benefits of chatbot development far outweigh the initial investment cost. Consumers have become used to interacting with virtual agents, and the latest research shows that 80% of users prefer talking to a chatbot when seeking quick assistance.
How We Work
Here is a quick overview of what is included into our chatbot development services package.
Selected Chatbot Development Cases
We develop chatbots from the ground up and help optimize existing solutions
Spirit Board Game
Chatbot Development Services
Our chatbot development team takes time to accurately determine your specific business needs. We’ll reason what type of bot works best in your case – rule-based, AI-powered, or hybrid, and help you select the right framework with connectors to messaging platforms you need.
Bots powered by conversational AI bring the highest value to businesses long-term. Leveraging ML and NLP, our seasoned developers can create chatbots capable of leading human-like conversations. The smart bots will derive a consumer’s real intent and swiftly navigate them through your app.
We can help you integrate your custom bot with popular instant messengers, marketplaces, your internal CRM, and other backend systems. Improve customer service and boost operational efficiency with a knowledgeable bot that retrieves accurate data across platforms to provide a personalized user experience.
Increase user engagement and loyalty by gamifying your bot. We’ll use our game dev experience to create a compelling personality for your bot, develop a trivia game with a reward system, plant some easter eggs, or leave your users on a cliffhanger with a story bot.
Natural Language Processing
As a chatbot development company, we are skilled in configuring leading NLP engines, such as Azure Bot, Amazon Lex, and Google Dialogflow. Combining our expertise in AI and ML, we’ll help you train your chatbot to correctly interpret user intent and generate appropriate, human-like responses.
Once your chatbot goes live, it’s only the beginning of a journey. To ensure your chatbot talks like a human and can handle non-standard scenarios, continuous training is a must. Redwerk can help you test, maintain, and enhance your bot based on consumer feedback.
We possess hands-on expertise in developing enterprise-grade solutions. Rest assured your chatbot will be developed with regulatory compliance and security controls in mind. We also thoroughly test all the software we deliver.
Our R&D offices have developers, QA engineers, UI/UX designers, PM/BAs, DevOps engineers, pentesters, SEO experts, and marketers. This talent pool allows us to provide a comprehensive service – from chatbot ideation to launch and subsequent support.
Redwerk’s portfolio includes AI and ML projects later acquired by industry giants like HireQuest. Our developers skilled in natural language processing and understanding can help you build an AI-driven chatbot that only gets smarter with time.
Our developers have worked with the most popular NLP engines and libraries. If requested, we can develop a chatbot solution around a tech stack compatible with the software you already use internally.
We prioritize usability to turn a chatbot into a friendly and fun assistant. We achieve that by carefully going through user stories, replicating successful competitor features, and leveraging our multifaceted expertise in usability testing.
As a mature software development agency, we focus on long-term partnerships guided by mutual trust, transparency, and commitment. Most projects we deliver receive prestigious awards or get acquired by market leaders – testimony we’re true pros.
Industries We Serve
Did you know that chatbots improve customer satisfaction by 80% compared to non-chatbot shopping experiences? An e-commerce chatbot can:
- Help users find a product or service
- Provide personalized recommendations
- Place, process, and pay for orders
- Send alerts about deals/new arrivals
- Collect customer feedback
Imagine if one chatbot could do the work of four full-time employees? That’s exactly what Connecticut’s COVID chatbot is capable of. Build an e-government chatbot that will:
- Handle tons of questions from the public
- Determine one’s eligibility for a welfare program
- Process citizens’ service requests
- Address utility-related inquiries
- Retrieve policies, school info, news from local governments
E-learning chatbots are a great fit both for scholar education and corporate training. Enhance your el-learning solution with an intelligent assistant that can:
- Speed up employee onboarding/offboarding
- Choose the right academic program
- Conduct teacher assessments
- Guide learners through a knowledge database
- Collect student feedback
Healthcare chatbots free up practitioners from answering repeatable questions and administrative routine. They can also help debunk myths about COVID-19 and vaccination and perform other tasks, such as:
- Identify illness symptoms
- Schedule doctor appointments
- Find nearest hospitals with available beds
- Remind to take medication
- Track weight/mental health state
Media & Entertainment
Chatbots can be not only great multitaskers but also your brand ambassadors, conveying your company vision through storytelling and gamification. A chatbot for the Media & Entertainment industry is usually programmed to:
- Sell event tickets
- Notify users of upcoming events/updates
- Deliver content based on personal preferences
- Engage customers through games
- Resolve common customer service issues
Hospitality & Travel
Chatbots are commonly used in Hospitality & Travel to alleviate the pressure on front office staff. It is proven that chatbots can reduce the number of support tickets by 30% and perform really well with the following activities:
- Make or cancel reservations
- Answer FAQs about rules and amenities
- Compare rooms and travel packages
- Engage users through loyalty programs
- Create customer profiles for personalized offers
Chatbots will have saved the global banking industry up to $7.3 bln in operational cost by the following year. Business leaders need to work out a conversational platform strategy right now to appeal to the modern workforce, customers, and partners. Invest in a smart fintech chatbot that can:
- Check users’ balance, transaction history, and track payments
- Update vendor details
- Handle basic transactions
- Give advice on saving and investing
- Detect suspicious activity and automatically prevent fraud
Real estate chatbots cannot fully replace human agents; however, real estate is among the top industries reaping the benefits of chatbot adoption. Usually, people look for properties outside working hours, so it makes sense to have a digital assistant working 24/7, replying in multiple languages, helping visitors navigate the gallery based on their preferences, as well as:
- Answer buyers’ and sellers’ questions
- Alert customers on newly emerged property options
- Schedule site visits
- Verify documents
- Remind of EMIs
What are the most common chatbot use cases?
Chatbots are commonly used by customer contact centers; however, they are actually industry-agnostic. For example, chatbots can be developed for internal purposes, serving as HR assistants to register time off, answer common employment FAQs, retrieve policies, etc.
On the customer side, chatbots replace live agents addressing numerous customer queries, from booking tickets to clarifying billing issues.
E-government agencies can also benefit from chatbot adoption by automating routine public sector functions, such as processing utility-related inquiries and submitting service requests.
As a chatbot development company, we help businesses create custom chatbot solutions that:
- Answer FAQs
- Schedule appointments
- Showcase your products
- Process orders
- Onboard users
- Alert customers on new arrivals/content
- Have lifelike conversations with consumers
- Generate leads
- Provide IT support and troubleshooting
- Simplify workflows
How long does it take to create a chatbot?
Every business requires a unique solution, so it’s impossible to standardize chatbot development effort.
Here you can find a rough breakdown of person-hours by chatbot feature. If you have a specific chatbot idea and would love to know how much effort it requires, please book a free discovery call with Redwerk and we’ll guide you in the right direction.
What are must-have chatbot features?
Not every use case requires developing a complex, human-like bot. However, with the rapid growth of the chatbot market comes the need to differentiate oneself and offer a solution one step ahead of the competition.
Here are the most sought-after features in a conversational chatbot:
- Natural language understanding and sentiment analysis
- Ability to continuously learn and improve
- Integration with backend systems (CRM, CMS, ERP, HRMS)
- Support of multiple communication channels (email, chat, voice, social)
- Fallback to a live agent
- Real-time analytics and reporting
Will chatbots interact well with my legacy systems?
Even though legacy systems constrain innovation and full-fledged digital transformation, they remain vital in many industries. The good news is that chatbots and legacy systems can co-exist pretty well.
Since 2005, Redwerk has helped global enterprises like KB&G, Mass Movement, and Encode modernize their systems in a cost-effective and stress-free way.
Our chatbot developers will help you create a bot that swiftly fetches data across disparate systems, thus creating additional value from your legacy software.
How many people can use my chatbot at once?
Our chatbot solutions are scalable and designed to serve thousands of users at once. While devising the chatbot architecture, we factor in quotas and limits imposed by different chatbot development platforms and offer alternatives matching specific use cases of our clients.
I worked with Redwerk while at a previous company. When a project popped up while at Universal Music Group, I immediately reached out to Redwerk. I knew that they had the skill set as well as the proper management to get the project delivered on time, on task and on budget. Even when the project scope needed to shift, they made sure to deliver exactly what I needed. I definitely recommend them for your development needs.
There's a real commitment to get the task done in a timeframe that is expected. The quality of the work is very high. I would certainly recommend working with Redwerk's team.
After working remotely with a few different dev teams overseas, working with Redwerk the past year has truly been a breath of fresh air. Redwerk's process, while flexible to fit the client's individual needs, has been incredibly organized, efficient and straightforward. Finally, one of the many benefits of working with this team has been their excellent communication and pretty much 24/7 availability. Overall, I would highly recommend Redwerk’s service to any company that is looking to outsource their development and technical projects to a knowledgeable, talented and extremely communicative team.
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