Chatbot Development Services

Multilingual

Have a global target audience? No big deal. With our chatbot localization services, you’ll be able to connect with your customers across the world. Our bots speak multiple languages.

Omnichannel

Roll out your chatbot on the platform your users love most. Our chatbot development services include integrations with messengers, social media, email, mobile and web apps, and internal software.

Intelligent

Chatbots can either make or break your sales funnel. We develop smart bots that remember chat history, upsell products, and promptly hand over to a live agent in case of failure.

Empathetic

We’ll equip your bot with powerful sentiment analysis algorithms and teach it how to derive emotions from human input. Turn your bot into an amicable companion, reflecting user feelings in its language and tone.

Accessible

We’ve delivered ADA-compliant solutions in the past and factor in accessibility regulations from early development stages. With Redwerk, your chatbot will be assisting every single consumer, regardless of their impairments.

Secure

Chatbots handle tons of sensitive customer data. Redwerk employs in-house security experts and penetration testers to ensure compliance with data protection standards and implement security controls from early development.

Our chatbot development team takes time to accurately determine your specific business needs. We’ll reason what type of bot works best in your case – rule-based, AI-powered, or hybrid, and help you select the right framework with connectors to messaging platforms you need.

Bots powered by conversational AI bring the highest value to businesses long-term. Leveraging ML and NLP, our seasoned developers can create chatbots capable of leading human-like conversations. The smart bots will derive a consumer’s real intent and swiftly navigate them through your app.

We can help you integrate your custom bot with popular instant messengers, marketplaces, your internal CRM, and other backend systems. Improve customer service and boost operational efficiency with a knowledgeable bot that retrieves accurate data across platforms to provide a personalized user experience.

Increase user engagement and loyalty by gamifying your bot. We’ll use our game dev experience to create a compelling personality for your bot, develop a trivia game with a reward system, plant some easter eggs, or leave your users on a cliffhanger with a story bot.

As a chatbot development company, we are skilled in configuring leading NLP engines, such as Azure Bot, Amazon Lex, and Google Dialogflow. Combining our expertise in AI and ML, we’ll help you train your chatbot to correctly interpret user intent and generate appropriate, human-like responses.

Once your chatbot goes live, it’s only the beginning of a journey. To ensure your chatbot talks like a human and can handle non-standard scenarios, continuous training is a must. Redwerk can help you test, maintain, and enhance your bot based on consumer feedback.

We possess hands-on expertise in developing enterprise-grade solutions. Rest assured your chatbot will be developed with regulatory compliance and security controls in mind. We also thoroughly test all the software we deliver.

Our R&D offices have developers, QA engineers, UI/UX designers, PM/BAs, DevOps engineers, pentesters, SEO experts, and marketers. This talent pool allows us to provide a comprehensive service – from chatbot ideation to launch and subsequent support.

Redwerk’s portfolio includes AI and ML projects later acquired by industry giants like HireQuest. Our developers skilled in natural language processing and understanding can help you build an AI-driven chatbot that only gets smarter with time.

Our developers have worked with the most popular NLP engines and libraries. If requested, we can develop a chatbot solution around a tech stack compatible with the software you already use internally.

We prioritize usability to turn a chatbot into a friendly and fun assistant. We achieve that by carefully going through user stories, replicating successful competitor features, and leveraging our multifaceted expertise in usability testing.

As a mature software development agency, we focus on long-term partnerships guided by mutual trust, transparency, and commitment. Most projects we deliver receive prestigious awards or get acquired by market leaders – testimony we’re true pros.

Did you know that chatbots improve customer satisfaction by 80% compared to non-chatbot shopping experiences? An e-commerce chatbot can:

• Help users find a product or service
• Provide personalized recommendations
• Place, process, and pay for orders
• Send alerts about deals/new arrivals
• Collect customer feedback

Imagine if one chatbot could do the work of four full-time employees? That’s exactly what Connecticut’s COVID chatbot is capable of. Build an e-government chatbot that will:

• Handle tons of questions from the public
• Determine one’s eligibility for a welfare program
• Process citizens’ service requests
• Address utility-related inquiries
• Retrieve policies, school info, news from local governments

E-learning chatbots are a great fit both for scholar education and corporate training. Enhance your el-learning solution with an intelligent assistant that can:

• Speed up employee onboarding/offboarding
• Choose the right academic program
• Conduct teacher assessments
• Guide learners through a knowledge database
• Collect student feedback

Healthcare chatbots free up practitioners from answering repeatable questions and administrative routine. They can also help debunk myths about COVID-19 and vaccination and perform other tasks, such as:

• Identify illness symptoms
• Schedule doctor appointments
• Find nearest hospitals with available beds
• Remind to take medication
• Track weight/mental health state

Chatbots can be not only great multitaskers but also your brand ambassadors, conveying your company vision through storytelling and gamification. A chatbot for the Media & Entertainment industry is usually programmed to:

• Sell event tickets
• Notify users of upcoming events/updates
• Deliver content based on personal preferences
• Engage customers through games
• Resolve common customer service issues

Chatbots are commonly used in Hospitality & Travel to alleviate the pressure on front office staff. It is proven that chatbots can reduce the number of support tickets by 30% and perform really well with the following activities:

• Make or cancel reservations
• Answer FAQs about rules and amenities
• Compare rooms and travel packages
• Engage users through loyalty programs
• Create customer profiles for personalized offers

Chatbots will have saved the global banking industry up to $7.3 bln in operational cost by the following year. Business leaders need to work out a conversational platform strategy right now to appeal to the modern workforce, customers, and partners. Invest in a smart fintech chatbot that can:

• Check users’ balance, transaction history, and track payments
• Update vendor details
• Handle basic transactions
• Give advice on saving and investing
• Detect suspicious activity and automatically prevent fraud

Real estate chatbots cannot fully replace human agents; however, real estate is among the top industries reaping the benefits of chatbot adoption. Usually, people look for properties outside working hours, so it makes sense to have a digital assistant working 24/7, replying in multiple languages, helping visitors navigate the gallery based on their preferences, as well as:

• Answer buyers’ and sellers’ questions
• Alert customers on newly emerged property options
• Schedule site visits
• Verify documents
• Remind of EMIs