Jira remains the go-to solution for project management and issue tracking. While Jira is loved by tech folks and over 65K global companies, it is often criticized for its unappealing UI and unnecessary complexity. Another trade-off with Jira is that even though it’s mobile-friendly, it doesn’t solve one of the most nagging workplace issues – the need to switch between multiple interfaces. The latter not only consumes precious work time but also clutters your employees’ attention span.
A battle-tested solution to this inconvenience is integrating Jira with your favorite messenger. We didn’t want to create yet another Slack-for-Jira chatbot, so we explored the market further and settled on Telegram.
Why Telegram? First off, it ranks fifth in the list of most popular global messengers as of 2021 and is the number one communication tool in countries like Belgium, Latvia, and Venezuela. Telegram shows an impressive growth rate and boasts over 550 mln monthly active users.
The second factor in favor of developing a Telegram chatbot is that we found an open niche to be filled. Our Redwerk team conducted in-depth research on existing Telegram integrations for Jira and identified multiple gaps to be bridged with a new solution. Some of the Telegram chatbots we discovered didn’t function properly; others supported only one hosting option for Jira Software – either Jira Server or Jira Cloud. Many Telegram integrations for Jira require a multi-step installation process or address only a handful of events.
Lastly, Telegram is not only a personal messenger; it’s used for business too. For example, some companies view it as a decent and cost-efficient alternative to Slack and use it as a full-fledged corporate communication tool.
Our major aim was to develop a handy Telegram bot for Jira that would help project managers and other team members stay updated wherever they are, discuss Jira tickets within one interface, and collaborate in group chats.