Web Intake

Challenge

European Union (EU) e-government laws define a clear matrix for government clerks processing citizen inquires. Every time a person requests permission to perform certain property upkeep actions, update their address, request a new ID card, etc., they must follow a specific submission process. All requests must be answered within an established time period.

Citizens should be able to submit requests either by email or an online form. There should also be a way to define multiple POP3 data sources and import messages with SOAP calls.

Government clerks should be able to log in using their LDAP credentials. Multiple LDAP implementations have to be supported: OpenLDAP, Active Directory, Apache Directory Server, Novell eDirectory, Sun LDAP and others, as well as multiple databases: MySQL, MS-SQL and Oracle.

Each clerk should have their own dashboard with the ability to prioritize action requests. Action items that have a fast approaching deadline, along with overdue requests, have to be highlighted so that those items can be addressed first.

Finally, the system had to be in compliance with many government regulations.

Solution

To facilitate this process for both citizens and government authorities, Green Valley scoped out a system called Web Intake and took advantage of our high-quality outsourcing software services to build a flawless product. Through Agile outsource web application development process, Redwerk team brings life to intuitive, reliable and sustainable solutions that transform a static webpage into a dynamic interface between the user and the company. It is particularly important when it comes to a single transparent mechanism for interaction between the state and citizens, such as Web Intake. Hence, the system’s easy-to-use web user interface, advanced message acquisition and rule-based engine allow government authorities to organize their clerks’ workloads more effectively as compared to other systems.

In a collaborative partnership with Green Valley, Redwerk helped in deploying the system, along with the architecture, message import, export and processing routines, web UI and setup package. Our software developers had to put down a specification first, defining all structures and flows in the system. Then our team implemented, documented, tested and prepared a foolproof and simple installation package for Green Valley’s field engineers.