Web Intake

Citizen requests processing system

for local government authorities was developed in partnership between Redwerk and Green Valley BV


Green Valley BV
Delft, Netherlands

Green Valley BV is one of the top e-government solutions providers in the Netherlands and Belgium. Their specialized, government standard-compliant CMS is used by hundreds of cities and counties, non-profit organizations and companies, as well as in the foreign missions of the kingdom of the Netherlands.

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Product Development

Being a one-stop shop for software development, Redwerk has implemented Web Intake from the ground up. We went through every phase here: requirements analysis, prototyping, architecture, UI/UX design, development, testing, deployment, maintenance, system administration, and support.

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E-Government

We have over 10 years of experience in e-government solutions and standards.

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Challenge

European Union (EU) e-government laws define a clear matrix for government clerks processing citizen inquires. Every time a person requests permission to perform certain property upkeep actions, update their address, request a new ID card, etc., they must follow a specific submission process. All requests must be answered within an established time period.

Citizens should be able to submit requests either by email or an online form. There should also be a way to define multiple POP3 data sources and import messages with SOAP calls.

Government clerks should be able to log in using their LDAP credentials. Multiple LDAP implementations have to be supported: OpenLDAP, Active Directory, Apache Directory Server, Novell eDirectory, Sun LDAP and others, as well as multiple databases: MySQL, MS-SQL and Oracle.

Each clerk should have their own dashboard with the ability to prioritize action requests. Action items that have a fast approaching deadline, along with overdue requests, have to be highlighted so that those items can be addressed first.

Finally, the system had to be in compliance with many government regulations.

Solution

To facilitate this process for both citizens and government authorities, Green Valley scoped out a system called Web Intake. The system’s easy-to-use web user interface, advanced message acquisition and rule-based engine allows government authorities to organize their clerks’ work loads more effectively as compared to other systems.

In a collaborative partnership with Green Valley, Redwerk helped in deploying the system, along with the architecture, message import, export and processing routines, web UI and setup package. Our software developers had to put down a specification first, defining all structures and flows in the system. Then our team implemented, documented, tested and prepared a foolproof and simple installation package for Green Valley’s field engineers.

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5

developers worked on the project

2

QA engineers

5

years long engagement

131,209

lines of code

Results

Green Valley BV delivered a system featuring a scalable multi-component architecture with Redwerk’s support. It can be installed on one PC or on multiple servers to withstand a heavy load. Together, Green Valley and Redwerk developed the application installer that automatically detects an LDAP type and schema, allows database type selection and automatically updates the DB in upgrade mode saving field engineers’ valuable time. Another time saving feature is that message importing modules are automatically registered as Windows services during installation.

The system is capable of looking up request submitters by their social security numbers and calculating due dates for issues, while taking public holidays into account. Its web UI supports multiple web browsers.

The first beta was delivered 3 months after development began. In 6 months, Green Valley started field testing. Soon after, Web Intake became one of Green Valley’s key products, used and loved by many government offices and end users across the Netherlands and Belgium.

POP3 data sources
Redwerk is a highly service oriented business partner, willing to assist on all levels of the partnership. Communication is quick and to the point. Their management themselves have in depth knowledge of technology, which helps to speed things up

Mike van Dijk, Director of Products at Green Valley

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Web intake installation
LDAP connection settings
LDAP server
Multiple LDAP implementations
Multiple databases support
Web intake project list
Web intake users and groups section
Active Directory implementation
Web Intake statistics page
Web Intake statistical report
Scalable multi-component architecture
Message importing modules

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