Our biggest challenge was to build a fully-functioning product with robust functionality that can be easily customized to the needs of government agencies across the USA. Realizing how ground-breaking this solution can potentially be, we felt immense responsibility to deliver the highest quality app within the set timeframe. We were inspired by C!A’s mission to impact the lives of millions of people dependent on various state-administered programs and took on the challenge.
Current was designed to enhance C!A’s business process redesign services by enabling human services agencies to leverage the benefits of modern technology. Current was meant to help human services agencies and safety net programs across the country address such common issues as case overload, cumbersome workflows, and outdated computer systems. With built-in analytics and ability to aggregate data from multiple access points (lobby, call center, processing center), this app provides human services leaders with real-time insights. With Current, they can instantly see how quickly clients are being served, where the backlogs are developing, and where the staff should be reassigned.
Undeniably, projects of this scope and complexity require the expertise of several stakeholders. We were lucky to work alongside 10th Magnitude, a leading cloud solution provider recently acquired by Cognizant. The 10th Magnitude team has laid the foundation for the web platform by sharing their vision of the software architecture and overall infrastructure.
On our end, we contributed to developing the platform’s business logic, while factoring in the product vision of key stakeholders. Before that, we needed to comprehensively understand each feature and what problem the functionality is meant to solve. So we dived deep into everyday use cases and workflows of US-based public service providers, studying different user roles and going through respective user stories. Only by putting ourselves in the users’ shoes can we bring real value and suggest efficient ways of implementing a certain functionality.
While developing the app, we also had to keep in mind that numerous users would use Current simultaneously; therefore, we had to think through possible ways to optimize its performance.
Last but not least, e-government solutions like Current require strict adherence to the industry standards. Making the app accessible for a broader range of people with disabilities was one of the compliance regulations we needed to implement.