The restaurant business is a complicated thing. Its success depends on a lot of variables such as population, location, menu, prices, working hours, rental, etc. A good manager should have a way to optimize at least some of the parameters relying on the stats. But how do you gather statistics not ruining restaurant’s established working rhythm?
A German-based company Quandoo has created a platform for gathering all the necessary statistics for any restaurant. The task that they gave us was to create a mobile application for the restaurant owners and administrators on that same platform. We were quite happy to accept the challenge. In the beginning, we had to create a handy and helpful application with a minimum viable set of functions (MVP). It had to provide users with a suitable interface packed with various instruments to observe and gather the stats on particular reservations and overall attendance at their restaurants.
The parameters that should have been tracked for any reservation were: reservation date, time, number of seats and tables occupied, guest’s contact info, preferred meal etc. Also, the application should also be able to show detailed stats on the number of customers, booked tables, guests’ dining history and preferences. Everything with the timestamps, of course. Also, there should be additional features like language recognition, communication with clients, regulars database, alternative suggestion and ability to send some pretty little things like gift cards, vouchers and special offers to fill empty tables during off-peak times.