Since Redwerk offers so many automation software development services, we also provide online support services to our customers for their products. To support a product well beyond implementation, our consultants are able to provide ongoing help desk service to internal teams or on the customer/user side.
Our support options are designed specifically for each project or product, but the possibilities include establishing a call or email center where our consultants respond accordingly to questions and pass it over to the developers to fix the software code, add features or do customization that your customers are requesting. Online forums are an option where our experts take on the roles of moderators interacting and responding directly to registered or unregistered users through the forum format.
Since our software developers are proficient in several languages, including English, your customers or employees will always be answered in a way they can easily understand which reflects well on your business. In other words, our support team upholds your reputation as being dedicated to superior customer service!