Online Customer Support

Online support team

to reflect your commitment to quality

Backed up by experienced developers

our online support service is a part of our full-service offering

Since Redwerk offers so many automation software development services, we also provide online support services to our customers for their products. To support a product well beyond implementation, our consultants are able to provide ongoing help desk service to internal teams or on the customer/user side.

Our support options are designed specifically for each project or product, but the possibilities include establishing a call or email center where our consultants respond accordingly to questions and pass it over to the developers to fix the software code, add features or do customization that your customers are requesting. Online forums are an option where our experts take on the roles of moderators interacting and responding directly to registered or unregistered users through the forum format.

Since our software developers are proficient in several languages, including English, your customers or employees will always be answered in a way they can easily understand which reflects well on your business. In other words, our support team upholds your reputation as being dedicated to superior customer service!

Do you need a focused support team for your product?

Contact Us
  • Redwerk is a skilled IT Service provider specializing in complex application development, QA and support. Their team is highly skilled, on-time and usually on-budget. They have a cost-effective deployment model and serve the technical and business needs of LinkTiger. I have recommended their services to many business colleagues and they have thanked me for that.
    Steve Moskowski Linktiger partner

    Steve Moskowski, Owner at Linktiger.com

  • Redwerk is a highly service oriented business partner, willing to assist on all levels of the partnership. Communication is quick and to the point. Their management themselves have in depth knowledge of technology, which helps to speed things up.
    Mike van Dijk Green Valley partner

    Mike van Dijk, Director of Products at Green Valley

Why Us

Quality Pledge

Free support for the first 3 months is a part of our standard offer. But that’s not it. In many cases we give lifetime support for the products we develop!

Deadline Guarantee

We’ve never met a deadline we didn’t meet. You won’t hear any sob stories from us as to why your software development project wasn’t finished on time.

Fast Ramp-up

We can start working on your project in no time, due to our available resources pool.

Perfect Process

Since the moment our company was founded back in 2005 we stepped on every rake in the garden. As a result, we now have a solid bulletproof software development process that guarantees quality and timely results for our clients.

Maximum Agility

In the fast changing business world, it’s very important to always be ahead of the competition. We can scope out and quickly deliver an MVP (minimum viable prototype) for your idea and, once everything is fine, a full-scale product.

Business Analysis

We know exactly how to deal with non-technical customers. We have a bunch of startups on our portfolio that never had a single technical person on their team, with all the software development done exclusively by us. We make sure we understand your business.

Our Customers

Customers who used our online customer support services.

Oracle software development
C# software development
Siemens software development partner
CSS3 development

What are you waiting for?

Contact Us

3000+

users' issues addressed by our support service

80%

issues solved the same business day

4

support teams assembled

Request Quote
×